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AudioServer and HauntController Device Discovery

How to access the web configuration for your new AudioServer or HauntController device.

  1. Unpack and plug in your new HauntController or AudioServer device.  Power lights will illuminate.  Wait approximately 1 minute.
  2. Using your computer, smartphone or tablet with WiFi, connect to the network named either 'HauntController' or 'AudioServer'.  You can change the name of this network later.
  3. Once you've connected to the WiFi Network, You should now be able to access the web configuration:
    1. If you're accessing the AudioServer, it's located at http://audioserver.local
    2. If you're accessing the HauntController, it's located at http://hauntcontroller.local
  4. When prompted, enter the following username and password to access the configuration panel:
    • Username: admin
    • Password: haunt123
  5. That's it!  Use the web interface to configure your controller using our easy-to-use interface.

 

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Live Event Policies

HauntLabs Live! Event Policies

General Information

  • HauntLabs Live! events are generally held in workshops, maker spaces, reception halls or private residences in the area of the event.  Locations are announced approximately 30 days in advance of the class.
  • All tools, supplies, and other materials are provided as part of the class fee and you are not required to bring anything other than yourself to the event.
  • It is encouraged to bring a laptop or tablet for advanced classes, or in general for note taking, etc.
  • All instructional portions of the class are video recorded and the video is made available to you after the class.
  • Several breaks are built into the class schedule throughout the day.
  • A lunch break is built into the class schedule, however lunch is not provided.  Feel free to bring a paper bag lunch or simply head out to a nearby restaurant.  A full hour is dedicated to the lunch period.
  • All classes start promptly at 8am, local time.  Refunds are not provided for no-show or late attendance.

What happens if HauntLabs cancels a HauntLabs Live! event?

In the very unlikely event that a HauntLabs Live! event is cancelled by HauntLabs, one of the following things will happen:

  • An alternate date will be set for the class, and notice will be delivered at least 30 days in advance of the new date, OR
  • A full refund will be issued to you if an alternate date cannot be scheduled.

What happens if you can't make it to the HauntLabs Live! event you purchased?

We appreciate your business and the investment you are making in yourself by registering for this event.

We know that you have carefully considered this investment before registering but the unexpected can happen.

  • Cancel up to 21 days prior to the live event: Refund of registration fee less 25% cancellation fee
  • Cancel less than 21 days prior to the live event: Credit for the course, good for one year for a HauntLabs Live! event.  No cash refunds will be issued if the cancellation is less than 21 days prior to the event.

Can I transfer my registration to another person?

Yes, you may transfer your HauntLabs Live! event registration to another person.  Simply email live@hauntlabs.com with your name, the date of your event, and the name of the person you would like to have attend instead. 

Please contact us with any additional questions.

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Shipping & Return Policies

RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Downloadable digital media products
* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@hauntlabs.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@hauntlabs.com and send your item to: 418 Truman St, Lisbon, IA, 52253, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 418 Truman St, Lisbon, IA, 52253, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Terms of Service

Web Site Terms and Conditions of Use

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use License

  1. Permission is granted to temporarily download one copy of the materials (information or software) on HauntLabs.com's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
    1. modify or copy the materials;
    2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    3. attempt to decompile or reverse engineer any software contained on HauntLabs.com's web site;
    4. remove any copyright or other proprietary notations from the materials; or
    5. transfer the materials to another person or "mirror" the materials on any other server.
  2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by HauntLabs.com at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

  1. The materials on HauntLabs.com's web site are provided "as is". HauntLabs.com makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, HauntLabs.com does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall HauntLabs.com or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on HauntLabs.com's Internet site, even if HauntLabs.com or a HauntLabs.com authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on HauntLabs.com's web site could include technical, typographical, or photographic errors. HauntLabs.com does not warrant that any of the materials on its web site are accurate, complete, or current. HauntLabs.com may make changes to the materials contained on its web site at any time without notice. HauntLabs.com does not, however, make any commitment to update the materials.

6. Links

HauntLabs.com has not reviewed all of the sites linked to or from its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by HauntLabs.com of the site. Use of any such linked web site is at the user's own risk.

7. Site Terms of Use Modifications

HauntLabs.com may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to HauntLabs.com's web site shall be governed by the laws of the State of Iowa without regard to its conflict of law provisions.

General Terms and Conditions applicable to Use of a Web Site.

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Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

Google, as a third party vendor, uses cookies to serve ads on your site. Google's use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy..

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

; To personalize your experience
(your information helps us to better respond to your individual needs)

; To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

; To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

; To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

; To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, If at any time you would like to unsubscribe from receiving future emails, you may do so by clicking the 'unsubscribe' link at the bottom of all promotional or newsletter emails sent to you.  Emails generated by the storefront are generated as a result of supporting an order you placed and cannot be unsubscribed.
 
Collection of data via Analytics

 
HauntLabs.com collects potentially personally-identifying information that is collected by Gooogle Analytics. The analytics feature HauntLabs.com has implemented is based on Display Advertising (e.g., Remarketing, Google Display Network Impression Reporting, the Doubleclick Campaign Manager integration, and/or Google Analytics Demographics and Interest Reporting). Visitors can opt-out of Google Analytics for Display Advertising and customer Display Network ads using Ads Settings.
 
HauntLabs.com will not facilitate the merging of personally-identifiable information with non-personally identifiable information previously collected from Google Display Advertising features that is based on the DoubleClick cookie unless HauntLabs.com has robust notice of, and the user's prior affirmative (i.e., opt-in) consent to, that merger. HauntLabs.com also collects potentially personally-identifying information like Internet Protocol (IP) addresses. HauntLabs.com only discloses logged in user IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.
 
At any time, visitors may choose to opt-out of Google Analytics tracking with the Google Analytics opt-out browser add-on.
 
HauntLabs.com uses the Google Analytics Demographics and Interest Reporting feature to identify trends in the usage of its website which may be published in reports for internal use or shared with potential advertising customers of HauntLabs.com.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'My Account' page.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Your Consent

By using our site, you consent to our web site privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on 2017-07-31

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

HauntLabs.com
418 Truman St
Lisbon, Iowa 52253
USA
info@hauntlabs.com